We are committed to providing unparalleled customer service and support. Your satisfaction is always our number one priority.

Shipping

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Bartlett Family Vineyards is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment.

FedEx, or UPS Ground are the carriers of choice and are provided at current market rates. *NOTE: If the customer choses 2nd Day Air as his/her carrier, the customer pays all shipping charges.

We can ship orders 2nd Day Air FedEx, or UPS to ensure that your wine arrives promptly and in peak condition. In extreme heat in the summer and extreme cold in the winter, we may need to hold your order until it is safe again to ship. Please contact us if you need to make these other arrangements.

An adult signature is required for delivery of alcoholic beverages. To ensure prompt and successful deliveries of your wine, please ensure that an adult (21 years of age or older) will be present and available to sign for your wine.

States Authorized for Direct Shipping

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines to all states, except Alabama, Arkansas, Delaware, Louisiana, Mississippi, Rhode Island and Utah.

Order Tracking

On the day your wine ships, you will receive an automatic email containing tracking information and instructions. If you have difficulty tracking your order after receiving this email, please contact Bartlett Family Vineyards and we will be happy to assist you.

Shipping & Handling Charges

Shipping and handling charges are noted during the check-out process. Bartlett Family Vineyards does not make any money from shipping fees. All costs charged to customers are the actual costs.

Multiple Delivery Attempts

If no one at your shipping address is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will typically be made. Unfortunately, multiple delivery attempts may result in damage to your wine depending on its exposure to heat or cold.

Returns & Exchanges

Please contact us with return or exchange inquiries.  If you have questions, comments or concerns, please e-mail us at:  info@bartlettfamilyvineyards.com

Call us: 707-968-5550

US Mail to: P.O. Box 811  St Helena, California 94574

Questions or Comments

For questions, comments or assistance with any Bartlett Family Vineyards wine issues, we invite you to email us  info@bartlettfamilyvineyards.com or call us at 707-968-5550. We’re always happy to help.